World Wide Delivery

Important Notice Regarding Shipping to the U.S. (as of 29th August 2025): 

We want to let you know about an upcoming change that may affect your orders shipped to the United States.

Starting August 29, 2025, the duty-free allowance (De Minimis rule) for shipments under USD $800 will no longer apply. This means that all shipments to the U.S.A may now be subject to import duties, taxes, or fees, no matter the value of the order.

What this means for you:

  • Your order could incur customs charges when arriving in the U.S.
  • Delivery times may be a little longer due to customs clearance.
  • Any duties, taxes, or fees will be the responsibility of the customer.

We know this is a big change, and we’re here to help. If you have questions, our Customer Support team is just a message away.

Thank you for your understanding and for shopping with us.

Please be aware that due to the busy season, courier delays may occur. If your order is time sensitive, please contact our team at +64-9-368-1909 or email sales@naturalsolutions.nz.

Please be aware of local Duty and Tax responsibilities for customs regulations in your area. The receiving customer is responsible for any taxes and duties associated with the shipment entering the country. The new DHL Express system includes uploading documents with correct invoicing. 

You may add "Leave at door if nobody home" in your delivery notes if you will not be available to receive the package. However, you are then responsible for the package if you do not receive it, and we will not assume any liability for loss or damages as a result of this. 

International Postal Service delivery may also be chosen on low cost orders instead of DHL Express. However, please NOTE that these orders are NOT tracked, may take 7 to 30 working days to arrive, and that the goods become the recipient's property and responsibility as soon as they leave our property.

IMPORTANT NOTICE: Extra delivery information 

 Your destination can require Unique Identification Numbers for release or delivery of your product that you must provide to us. If they are not provided they may affect delivery and may cause your product to be abandoned of which you will have to take responsibility and we are under no obligation to refund.  This may be subject to change or regulatory requirements from New Zealand or your destination:

Unique Identification Numbers can include;

  • Passport Number
  • Social Security Number
  • AADHAR Number
  • GSTIN
  • PAN Card
  • Unique Identification Number
  • IOSS
  • VOEC
  • LVG

Our international services are not sending to Russia, Ukraine or Belarus presently. 

Countries We Deliver To

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus (temporarily suspended)
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Colombia
  • Comoros
  • Congo - The Republic
  • Cook Islands
  • Costa Rica
  • Cote d'Ivoire
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Democratic Republic of the Congo
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (Islas Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea Republic
  • Guinea-Bissau
  • Guinea-Equatorial
  • Guyana (British)
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia (import licence required)
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy (we no longer ship to Italy)
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea-North
  • Korea-South
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia (Bravo yogurt making kit only)
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico (must use a commercial importer)
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands Antilles
  • Netherlands The
  • New Caledonia
  • New Zealand (CourierPost)
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines (FDA weight limit 1kg for cosmetics, 500g for supplements)
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia (temporarily suspended) 
  • Rwanda
  • Saint Helena
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain (import licence required for dietary supplements)
  • Sri Lanka
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand (doctors letter required for customs clearance, if importing more than one months supply)
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine (temporarily suspended)
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • USA
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Viet Nam
  • Virgin Islands (British)
  • Virgin Islands (US)
  • Yemen
  • Zambia
  • Zimbabwe