Delivery

Important Notice Regarding Shipping to the U.S. (as of 29th August 2025): 

We want to let you know about an upcoming change that may affect your orders shipped to the United States.

Starting August 29, 2025, the duty-free allowance (De Minimis rule) for shipments under USD $800 will no longer apply. This means that all shipments to the U.S.A may now be subject to import duties, taxes, or fees, no matter the value of the order.

What this means for you:

  • Your order could incur customs charges when arriving in the U.S.
  • Delivery times may be a little longer due to customs clearance.
  • Any duties, taxes, or fees will be the responsibility of the customer.

We know this is a big change, and we’re here to help. If you have questions, our Customer Support team is just a message away.

Thank you for your understanding and for shopping with us.

International Delivery 

Shipping costs will be calculated at checkout, based on the destination. Please create an order to check the price. 

Please be aware of local Duty and Tax responsibilities for customs regulations in your area. The receiving customer is responsible for any taxes and duties associated with the shipment entering the country. The new DHL Express system includes uploading documents with correct invoicing. 

We deliver world-wide to physical addresses (Please note: Our international services are not sending to Russia, Ukraine or Belarus presently). We do not deliver to Post Office boxes. Please note that a signature is required for all Courier (DHL, NZ POST & CourierPost) deliveries. Please provide a mobile phone number and delivery address where someone will be present during business hours to sign for the receipt of your couriered package.

You may add "Leave at door if nobody home" in your delivery notes if you will not be available to receive the package. However, you are then responsible for the package if you do not receive it, and we will not assume any liability for loss or damages as a result of this. 

It is your personal responsibility to ensure that the goods you purchase from us are allowed through your countries customs. Couriered goods become the recipient’s property and responsibility once they have been signed for at the time of delivery, unless they are seized by overseas customs.

If couriered goods are lost or damaged in transit, please contact us within 7 business days through our Contact Form and we will do our best to help. We will use this delivery information to make a claim against our insurance (Note: claims outside the 7 day period may not be valid). We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

International Postal Service delivery may be chosen by you on low cost orders. Please NOTE that these orders are NOT tracked, and that the goods become the recipient's property and responsibility as soon as they leave our property.

You can track your order by logging into your account with us and viewing your order status and the tracking number which may be tracked with DHL Express Worldwide Courier (http://www.dhl.co.nz/) or CourierPost Courier (http://www.courierpost.co.nz/).

Delivery Time Estimates

Delivery lead time for products may vary. In most cases your order will ship the next business day after acceptance of your order and delivery of your couriered products should occur within 3 to 4 business days in most locations world wide.

Delivery of International Postal Service items may take anywhere from 7 to 30 working days, or longer, and is NOT trackable.

Delivery in New Zealand cities can vary. Normally expect 3-5 working days.

However during times where the courier has more parcels (during Black Friday Sales or Christmas)please expect delivery delays.

Give as much information for courier details to make sure your parcel is secure and hidden. You will receive an email with a tracking number that confirms that your order has been dispatched. 

IMPORTANT NOTICE: Extra delivery information 

Your destination can require Unique Identification Numbers for release or delivery of your product that you must provide to us. If they are not provided they may affect delivery and may cause your product to be abandoned of which you will have to take responsibility and we are under no obligation to refund.  This may be subject to change or regulatory requirements from New Zealand or your destination:

Unique Identification Numbers can include;

  • Passport Number
  • Social Security Number
  • AADHAR Number
  • GSTIN
  • PAN Card
  • Unique Identification Number
  • IOSS
  • VOEC
  • LVG

Product Stability in Transit


All Bravo Probiotics and Imuno are extremely robust and stable. They can withstand time in transit, as well as possible delays. We recommend refrigeration upon delivery to lengthen the longevity and efficacy of these products.

NZ Eco Packaging requirements 2022. Styrofoam and certain plastics will be phased out. We will be complying with Clean Green NZ policies.

Bravo Probiotic Suppositories include Bravo Probiotics and Cocoa Butter as ingredients are also highly robust. Sometimes high temperatures in transit may cause them to soften or melt. If this occurs, they can be easily remodeled by refrigerating the tub to reform overnight and storing long term in the refrigerator. 

Returns

Under the Consumer Guarantees Act you are entitled to have faulty product repaired, replaced or refunded. 

If you have received the wrong product, we sincerely apologize and we will happily exchange it for the correct product.

We do not accept "change of mind" returns on food (dietary supplements) as we are unable to sell them again due to safety concerns (they were outside our chain of custody).

We do not accept "change of mind" returns on goods that benefit from refrigeration or freezing, as we are unable to sell them again as new.

Any returns accepted will attract a 20% restocking fee.